Terms and Conditions Royal36 – Complete Guide for All Members

1. Definitions & Interpretation

In this Terms and Conditions document, certain terms carry specific meanings to ensure clarity in every statement:

• "Royal36" / "Platform" / "We" – refers to the online entertainment platform operated under the domain royal36.onl and all services associated with it.
• "Member" / "User" / "You" – refers to any individual who registers and uses Royal36 services.
• "Account" – refers to the personal account registered by a member to access the Royal36 platform.
• "Withdrawable Balance" – refers to funds in an account that have met all rollover requirements and are eligible for withdrawal.
• "Rollover" / "Wagering Requirements" – refers to the total wagering amount that must be reached before a bonus or credit can be converted into withdrawable funds.
• "KYC" – short for Know Your Customer, the identity verification process required before certain account functions are fully activated.

2. Eligibility & Account Registration

To register and use the Royal36 platform, you must meet all of the following eligibility criteria without exception:

• You must be at least 18 years old on the date of registration. Royal36 strictly prohibits registration by underage individuals.
• Each individual is only permitted to hold one account only. Registering more than one account for any purpose is strictly prohibited.
• You are responsible for ensuring that all information provided during registration is truthful, accurate, and up to date. Providing false information may result in account closure.
• You must complete the identity verification process (KYC) when requested by Royal36 to verify your identity before large withdrawals are processed.
• The Royal36 platform is not accessible in countries identified by us as restricted operating zones. Members are responsible for ensuring their use of the platform complies with their local laws.

3. Account Security

Account security is a shared responsibility between Royal36 and you as a member. While we provide the latest technical protections, there are steps you need to take on your end:

• Keep your password secure and do not share it with anyone, including Royal36's customer support team, who will never ask for your password.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols. Avoid using the same password across multiple platforms.
• Enable two-factor authentication (2FA) in your account settings for an additional layer of protection.
• If you suspect your account has been accessed without authorisation, contact Royal36 customer support immediately for emergency account freezing.
• Royal36 will not be held liable for any losses arising from a member's negligence in safeguarding their login credentials.

4. Deposits & Withdrawals

Royal36 provides a range of secure deposit and withdrawal methods integrated with Malaysia's banking system. The following terms govern financial transactions in your account:

• The minimum deposit limit is RM 10 for most payment methods. Maximum limits depend on the selected method.
• The minimum withdrawal limit is RM 30. Withdrawals below this amount will not be processed.
• All withdrawals must be made to a bank account or digital wallet that is under the same name matching the name registered on your Royal36 account. Withdrawals to third-party accounts will not be processed.
• Royal36 does not charge any processing fees for deposits or withdrawals. What you request to withdraw is what goes into your account.
• Withdrawal processing typically takes between 1 and 15 minutes depending on the method selected. Delays caused by third-party banking systems are beyond Royal36's control.
• Royal36 reserves the right to conduct additional security checks before processing large withdrawals. This may require supplementary KYC documents.

5. Bonuses & Promotions

Royal36 offers a variety of bonuses and exciting promotions to members. All bonuses are subject to the following conditions:

• Each bonus has its own rollover requirement that must be met before the bonus balance can be withdrawn. Rollover requirements are clearly stated in the terms of each promotion.
• Bonuses cannot be transferred between accounts. Each bonus is exclusive to the account that received it.
• Royal36 reserves the right to decline or cancel bonuses if there is evidence of abuse, including transferring funds between multiple accounts to fraudulently fulfil rollover requirements.
• The welcome bonus is only available for the first deposit and may be claimed once per individual. Attempting to claim the welcome bonus more than once by registering a new account is prohibited.
• Royal36 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Such changes will not affect bonuses already credited and currently undergoing rollover.
• In the event of a bonus-related dispute, Royal36's decision is final and binding.

6. Game Rules

All games offered on the Royal36 platform are for entertainment purposes. The following rules apply to all gaming activity on the platform:

• All games use a Random Number Generator (RNG) system that has received independent certification to ensure fair and random outcomes. Royal36 does not manipulate the results of any game.
• In the event of a technical disruption during an active game, Royal36 will endeavour to complete the game or provide fair compensation based on the state of play at the time of the disruption.
• Game records stored in the Royal36 system are the official and final records in any dispute. Members are advised to keep screenshots of any results they wish to contest.
• Simultaneously betting on both sides of the same game or using strategies proven to unfairly disadvantage the platform is not permitted.

7. Strictly Prohibited Activities

The following actions are strictly prohibited on the Royal36 platform and may result in immediate account closure and balance forfeiture:

• Registering more than one account to claim multiple bonuses or to circumvent any account restrictions.
• Using automation software, bots, scripts, or any other technological method to automate actions on the platform.
• Sharing your account with others or allowing third parties to access and use your account.
• Any form of fraud, including the use of stolen or unauthorised credit card or bank account information.
• Attempting to exploit technical vulnerabilities or bugs in the system for unauthorised financial gain.
• Using a VPN or identity-masking technology to bypass established geographical or security restrictions.
• Any action assessed by Royal36 as fraud, attempted money laundering, or other illegal activity.

8. Liability Limits

Royal36 provides its online entertainment platform on an "as is" basis. The following limitations of liability apply:

• Royal36 is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform, including financial losses from gaming.
• Royal36 does not guarantee that the platform will operate without interruption or error at all times. Scheduled maintenance and updates may cause temporary disruptions.
• In the event of a technical failure that causes losses to a member, Royal36's maximum liability is limited to the deposit amount during the affected gaming session only.
• Members acknowledge that online gaming carries financial risk and choose to play based on their own personal judgement.

9. Account Closure & Suspension

Accounts on the Royal36 platform may be closed or suspended under the following circumstances:

• Upon member request: You may close your account at any time by contacting our customer support. Any valid balance will be transferred to you once identity verification is completed.
• Terms violation: Accounts found to be in violation of any terms in this document may be suspended or closed immediately without prior notice.
• Suspicious activity: Accounts involved in suspected fraudulent activity or money laundering will be suspended pending an internal investigation.
• Responsible Gaming Programme: Upon a member's own request through a self-exclusion program, the account may be suspended for a set period as a self-protection measure.

Following account closure due to a terms violation, Royal36 reserves the right to withhold any bonus balance that has not yet met the rollover requirements.

10. Changes to Terms and Conditions

Royal36 reserves the right to update, modify, or replace any part of this Terms and Conditions document at any time.

• Material changes will be communicated to members via in-platform notifications or the registered email address.
• The date of the last update will always be displayed at the top of this document.
• Continued use of the Royal36 platform after updated terms take effect constitutes acceptance of those updated terms.
• If you do not agree with the updated terms, you have the right to close your account and request a withdrawal of your valid balance.

11. Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with applicable laws and Royal36's internal operating policies. Several important points regarding legal aspects:

• Any dispute arising from or related to the use of the Royal36 platform will first be resolved through an internal negotiation process before being escalated to any other forum.
• If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply in full force.
• Members agree that any legal action against Royal36 must be filed within the jurisdiction designated by the platform under applicable law.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the Royal36 team is ready to assist:

• Contact the Royal36 customer support team via Live Chat available 24 hours a day, 7 days a week within the platform.
• Send us an email at [email protected] for inquiries that require a written response.
• For formal complaints, please provide your account number and full details of the issue so our team can investigate more efficiently.

For more information regarding your privacy and data protection, please read Royal36 Privacy Policy. To understand our responsible gaming policy, please visit Responsible Gaming page ours.