Privacy Policy royal36 – Your Information is Fully Protected

1. Introduction & Our Privacy Commitment

Royal36 understands that personal information is a trust you place in us. When you register and use the royal36 platform, you entrust us with some of your personal information to be handled responsibly.

This Privacy Policy is written with a clear purpose: to explain in a transparent and easy-to-understand manner how we collect your data, what it is used for, who can access it, and how you can control your own information. We have no interest in hiding anything in hard-to-read fine print.

If at any time you are uncomfortable with how we manage your data, or have unanswered questions after reading this document, the royal36 support team is available via live chat 24/7.

2. Personal Information We Collect

Royal36 only collects information that is strictly necessary to provide you with a safe and quality service. The following are the categories of information we collect:

A. Account Registration Information

• Full name as it appears on official identification documents
• Active email address used for account communications
• Mobile phone number for two-factor authentication and important communications
• Date of birth for age verification (you must be 18 years of age or older)
• Passwords stored in non-reversible hash format

B. Financial Information & KYC

• Bank account number and bank name for deposit and withdrawal processing
• Copy of identity card or passport for identity verification (KYC) purposes
• Deposit and withdrawal transaction history within the platform
• Registered digital wallet information (Touch 'n Go, GrabPay, Boost)

C. Usage & Technical Data

• IP address and general location information (state/country) on every login
• Device type, operating system, and browser used
• Gaming activity records including games played and time spent playing
• Session logs, login timestamps, and in-platform navigation activity

3. How We Use Your Information

Every piece of information collected has a specific purpose. royal36 uses your data for the following purposes:

4. Sharing Information with Third Parties

Royal36 does not sell or trade members' personal information. However, there are limited situations where data sharing is necessary for platform operations:

• Payment Processors: Required transaction information is shared with payment processors holding security certification to complete your deposits and withdrawals.
• Technology Service Providers: Software and technical infrastructure providers that help us operate the platform. They are bound by strict confidentiality agreements and may only access data necessary for their assigned tasks.
• Legal Compliance: In circumstances where we are required by law, court order, or directive from a lawful authority to disclose certain information.
• Fraud Prevention: Limited information may be shared with fraud prevention agencies to protect all platform users from criminal activity.

5. Data Security Measures We Apply

Protecting your data is more than a legal obligation for royal36 – it is our moral duty to every member who entrusts us with their personal information. The following are the security measures we implement:

• Data Encryption in Transit: All communication between your browser or app and royal36 servers uses TLS 1.3 protocol with 256-bit encryption. Your data cannot be read even if intercepted.
• Stored Data Encryption: Sensitive data such as banking information and KYC documents is stored in encrypted format, separately from general account data.
• Layered Access Control: royal36's internal systems operate on the principle of least privilege – each staff member can only access data required for their specific role.
• 24/7 Monitoring: A real-time threat detection system monitors suspicious activity and can automatically block unauthorised access.
• Regular Security Audits: royal36 conducts regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): Members are encouraged and able to enable 2FA for an extra layer of protection on every login.

6. Cookies & Tracking Technologies

The royal36 platform uses cookies and similar tracking technologies to enhance the user experience and platform security. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login authentication and session security. Without them, the platform cannot function properly. This type of cookie cannot be disabled.
• Performance Cookies: Used to collect anonymised usage statistics to help us understand how users interact with the platform so we can improve it.
• Preference Cookies: Saves your preferences such as language, theme, and display settings so you don't have to reconfigure them each time.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

7. Data Retention Period

Royal36 retains your personal data for as long as your account is active and for the required period thereafter for legitimate reasons. The following are general data retention guidelines:

• Active Account Data: Retained for as long as your account remains active and has not been closed.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial compliance and anti-money laundering requirements.
• KYC Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later, in accordance with regulatory compliance requirements.
• Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
• Technical Data & Logs: Retained for a maximum of 12 months before being automatically deleted or anonymised.

Upon expiry of the retention period, data is securely deleted or anonymised so that it can no longer be linked to a specific individual.

8. Your Privacy Rights as a royal36 Member

You have strong rights over your personal information. royal36 respects and facilitates the exercise of the following rights:

• Right of Access: You have the right to request a copy of all personal information we hold about you. We will provide this in a readable format within 30 days.
• Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request a correction. You can update basic information through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information. Such requests are subject to applicable legal retention obligations.
• Right to Withdraw Consent: For data processing based on your consent (such as marketing communications), you may withdraw that consent at any time.
• Right to Complain: If you are not satisfied with how we handle your data, you have the right to file a complaint directly with us.

9. Protection of Children's Data

The royal36 platform is exclusively for users aged 18 and above. We do not accept registrations from underage individuals and do not knowingly collect personal information from minors.

If we discover that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account.

10. Changes to This Privacy Policy

Royal36 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

• Major changes will be communicated to members via in-platform notifications or their registered email at least 14 days before the changes take effect.
• The "Last Updated" date at the top of this document will be updated whenever changes are made.
• Continued use of the royal36 platform after changes to the Privacy Policy take effect is considered acceptance of the updated policy.
• You are encouraged to revisit this page periodically to stay informed of our latest privacy practices.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, don't hesitate to reach out to us:

• Via Live Chat on the platform – operating 24 hours a day, 7 days a week with a typical response time of under 5 minutes.
• Via email at [email protected] – we respond within 24 business hours for written enquiries.

For complex privacy issues or data deletion requests, please send an email with the subject "Data Privacy Request – [Your Account Number]" so it can be prioritised and handled by the right team.

You may also refer to the FAQ us for answers to common questions about privacy and account security.